Exchange Policy

Exchange Policy

At Saffron Threadz, we are committed to ensuring that you are satisfied with your purchase. If you need to exchange an item, please follow our exchange policy guidelines:

Eligibility for Exchanges

• Exchange requests must be made within 7 days of receiving your order.
• The item(s) must be unused, with all tags intact and in their original packaging.
• Please provide proof of purchase, such as an order invoice or order confirmation email.
• Exchanges are only accepted if the item was delivered incorrectly or damaged, or if you wish to exchange it for a different size or design, subject to availability.

Non-Exchangeable Items

• Items that have been worn, altered, or washed.
• Items purchased on sale or during special promotions.

Exchange Process

1. Initiate an Exchange: Contact our customer service team to start your exchange process. You can reach us via email at infosaffronthreads@gmail.com or by calling us at +923153651714
2. Schedule a Pickup: We will arrange for the item(s) to be picked up from your doorstep. Please ensure the item is securely packaged.
3. Receive Your Exchanged Item: Once we receive and verify the item(s), we will process the exchange. If the desired item is unavailable, you will receive a credit voucher of the same value, which can be used for purchases on our online store ONLY.

We appreciate your understanding and cooperation in ensuring a smooth exchange process.